Elite Body & Wellness LLC (“EBW,” “we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, and share personal information through our website, administrative communications, and SMS messaging.
Information We Collect
We collect information you voluntarily provide, including your name, telephone number, email address, appointment preferences, and information submitted through our forms or communications. When you enroll in text messaging, we also collect your messaging preferences and records of your SMS consent.
Information submitted through our secure patient portal is handled according to our applicable patient privacy practices.
How We Use Your Information
We use personal information to:
Respond to inquiries and provide administrative assistance.
Schedule, confirm, and reschedule appointments.
Send reminders about intake forms and patient portal updates.
Request feedback about your experience.
Send promotional messages when you have separately consented to receive them.
Maintain communication preferences and honor opt-out requests.
Who We Share Information With
We may share information with service providers that support our scheduling, communications, website, and other business operations, only as necessary to provide those services. We may also disclose information when required by law or when you authorize us to do so.
We do not sell personal information or share it with third parties for their marketing purposes.
SMS Consent and Privacy
SMS consent is not shared with third parties or affiliates. Mobile information, SMS opt-in data, and consent records will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
Text Messaging Choices
If you consent to receive text messages from EBW, you may receive messages related to the purposes you selected. Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP. Reply HELP for assistance or call 302-480-3390. Consent to receive text messages is not a condition of receiving care or purchasing services.
Please use our secure patient portal for sensitive medical information rather than ordinary text messages.
Patient Health Information
This website and SMS privacy policy does not replace EBW’s HIPAA Notice of Privacy Practices, which explains how protected health information is used and disclosed and describes your rights.
Policy Updates
We may update this policy periodically. The revised policy and effective date will be posted on this page.
